Care for the Caregivers: The Patient and Client First Paradox

Authors

DOI:

https://doi.org/10.63501/qsqpc483

Keywords:

Employee First, Leadership, Organizational Culture, Client Second, Patient Second

References

Aiken, L. H., Clarke, S. P., Sloane, D. M., Sochalski, J., & Silber, J. H. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA, 288(16), 1987–1993. https://doi.org/10.1001/jama.288.16.1987

Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383. https://doi.org/10.2307/2666999

Heskett, J., Jones, T., Loveman, G., Sasser, W. E., & Schlesinger, L. A. (1994/2008). Putting the service-profit chain to work. Harvard Business Review. https://hbsp.harvard.edu/product/R0807L-PDF-ENG

Spiegelman, P., & Berrett, B. (2013). Patients Come Second: Leading Change by Changing the Way You Lead. https://patientscomesecond.com/

West, M., & Dawson, J. (2012). Employee Engagement and NHS Performance. The King’s Fund. https://assets.kingsfund.org.uk/f/256914/x/f7572997c3/employee_engagement_nhs_performance_west_dawson_leadership_review2012_paper.pdf

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Published

2025-11-02

Issue

Section

⁠Commentary / Perspective / Opinion

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